We believe you, the client, come first.
This embraces the heart of our philosophy. It leads to clients staying with us for many years, through a number and variety of business and personal matters.
We respond to your needs.
By listening to our clients, we understand that their main requirements include:
Comprehension:
Once we know what you need, we give answers, not
legal theory. We pride ourselves in discussing
matters in Plain English, not 'legalese'.
Swift contact:
We aim to ensure that all telephone calls,
e-mails, faxes and letters are dealt with
promptly.
Continuity of service:
We assign a solicitor to your matter to see it
through to its conclusion. Although specialist
team members may be required to contribute at
times, our structure aims to provide a stable
and seamless service.
Good value:
We ensure our fees are fair.
Our prices are structured to give value for money.
We will inform you what work we will undertake as the work
starts. We will inform you in writing the basis of
charging clearly stated.
Usual fee structure
Our
lawyers have their own hourly rate. The more senior the
lawyers, the higher the rate. Our fees may also reflect the
complexity of the individual matter, the value involved or the
special skills required.
Any necessary disbursements payments to third parties made on your behalf will be charged to you.
This could include search fees, court fees, and fees paid to
barristers and expert witnesses. As we are obliged to ensure that
disbursements are paid, we ask clients to provide us with funds for
such costs, in advance.
We will provide you with a costs update at any time, on request.
With a few exceptions, VAT is payable on fees.
Alternative fee structures
Fixed fee:
A fixed fee may be possible for some work. However, we
generally indicate our hourly rate and give an estimate
of our total charges. Should the amount of work be
unclear, the estimate of charges will be an
approximation. With the progress of the issue, we can
tell you whether the initial estimate is likely to be
exceeded in reasonable time. Obviously, this would apply where the amount
of work is greater than expected, or if you have asked us
to engage in extra work.
No win no fee:
When appropriate, and when compliant with Solicitors
Regulation Authority, this may be offered by our
Litigation Department. Although the end charge will be
higher to you if you win your case, if you lose there is
nothing to pay.
Percentage of value of estate
This is a normal part of the fee structure for the
Private Client Department. The firm's charges will be calculated
according to the time spent dealing with the matter. An
additional percentage charge (normally ½ to 1½ per cent)
may be added to reflect the responsibility element in
relation to the size of the estate.